Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
Please note Refunds are only possible for credit card payments. We are not able to issue refunds for cryptocurrency transactions under the following circumstances:
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If a customer loses their seed phrase, we cannot recover or access their wallet or funds.
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If crypto assets are sent via the wrong network, they are permanently lost, and we cannot retrieve them.
For your safety and full control over your assets, it is your sole responsibility to securely store your seed phrase. We strongly recommend the following:
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Write your seed phrase clearly and legibly on three separate pieces of paper.
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Store each copy in a safe and secure location, separate from one another.
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Do not store your seed phrase digitally (e.g., on your phone or computer).
If you lose access to your seed phrase, nobody — including our team — can recover your funds.
Your security begins with how you manage your wallet information. Please take this seriously.